Change in law results in record number of complaints to the TPO

In the three months after all letting agents were required by law to join a redress scheme, the Property Ombudsman received a record number of complaints. Between October 1 and the end of the year 2,246 tenants and landlords made complaints about letting agents to the TPO . 69% of the these complaints were upheld. The biggest issues concerned failures in communication such as repairs and maintenance, property inventories, deposit handling and duty of care.

Full story available from Property Industry Eye: http://www.propertyindustryeye.com/record-number-complaints-tpo-law-change/

RentPro cloud based rental property management software for letting agents and landlords

You may also like...