Cleaning is most common end-of-tenancy gripe
The Dispute Service has revealed the biggest cause of complaints across all its schemes, with cleaning come out on top.
The TDS annual report – representing the 12 months to March 2018 – shows cleaning made up 54% of disputes in its insured scheme and 51% for its custodial option.
Its Northern Ireland subsidiary saw 45% of disputes cover cleaning, while the figure was as high as 62% for the SafeDeposits scheme in Scotland.
Damage was the second most common complaint across all schemes followed by decoration.