Complaints about letting agents to TPO up 11%
The annual report from The Property Ombudsman (TPO) which was published today reveals a 3% increase in the number of complaints made last year, bringing the total to 3,658. Of these however, 2,212 were made against letting agents which equates to a rise of 11% on the previous year.
Two thirds of the formal lettings complaints were upheld while 62% were supported in sales, down from 76% and 73% respectively in 2016.
The top causes of complaints in lettings were management, communication and record keeping, tenancy agreements, inventories and deposits and in-house complaints procedures.
Full story available from Property Industry Eye: http://www.propertyindustryeye.com/lettings-agents-lead-tpo-complaints-for-2017-but-how-often-did-the-ombudsman-take-an-agents-side/