Complaints about letting agents to TPO up 11%

complaints about agents rise
Letting agents made up the bulk of complaints to The Property Ombudsman in 2017.

The annual report from The Property Ombudsman (TPO) which was published today reveals a 3% increase in the number of complaints made last year, bringing the total to 3,658. Of these however, 2,212 were made against letting agents which equates to a rise of 11% on the previous year.

Two thirds of the formal lettings complaints were upheld while 62% were supported in sales, down from 76% and 73% respectively in 2016.

The top causes of complaints in lettings were management, communication and record keeping, tenancy agreements, inventories and deposits and in-house complaints procedures.


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