Lettings agent complaints up 26%
Following another year in which lettings complaints increased, property ombudsman, Christopher Hamer, is renewing his call for standards to be raised across the lettings industry.
In 2011, the ombudsman’s office dealt with 7,641 letting enquiries, with the figure up 26% on 2010.
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The highest number of complaints involved poor communication, queries over tenants’ deposits, and the maintenance of rental property. RentPro property management software enables you to communicate with your tenants via both email and text messages, keep track of deposits to ensure they are lodged with a deposit protection scheme in time and also fully manages maintenance through from the issue being raised to ensuring the payments are received from landlords and made to suppliers.