Property Redress Scheme issues guides on unfair fees

Two guidance notes for agents regarding fees have been issued by the Property Redress Scheme. The PRS revealed last month that the most common grievance made against agent members involved unfair or excessive fees charged to landlords and tenants. The first guide is for landlords and their agents and covers the advertising of fees and description of agents’ services. The second guide relates to agents and their fee transparency towards tenants.

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