Research from sales and lettings firm KIS shows that just 1 person in 200 is aware of the existence of a government scheme designed to protect tenants. As of October, letting agents have been required to sign up to one of three redress schemes designed to give tenants a recognised independent place to take their complaints. The schemes are run by the Property Ombudsman, Ombudsman Services Property and the Property Redress Scheme. Each scheme can assess tenant complaints and award compensation where appropriate.
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