All letting and property management agents in the UK will be required to join an approved redress scheme later this year under new plans announced by Housing Minister Kris Hopkins.
Millions of tenants and lease holders will receive stronger protection from unscrupulous letting agents under the three approved redress schemes which Hopkins said will ensure they have a straightforward option to hold their agents to account.
The three schemes are The Property Ombudsman, Ombudsman Services Property and The Property Redress Scheme. They will offer independent investigation of complaints about hidden fees or poor service. Where a complaint is upheld, tenants and lease holders could receive compensation. Continue reading »