With four working weeks in February this year, it didn’t seem as short a month as usual and with communication being a recurring theme through many stories in the property industry press this month, what better time than now to ensure that you are communicating effectively with both your tenants and landlords.
From last October it became a legal requirement for lettings agents and property managers in England to join 1 of 3 government approved redress schemes. Since then the Property Ombudsman Scheme has received a record number of complaints, reporting recently that by the end of 2014 they had received 2,246 tenant and landlord complaints about letting agents and 69% of the these complaints were upheld. The biggest issues concerned failures in communication, such as repairs and maintenance, property inventories, deposit handling and duty of care. Continue reading »