Tagged: redress scheme

Property Redress Scheme issues guides on unfair fees

Property Redress Scheme issues guides on unfair fees

Two guidance notes for agents regarding fees have been issued by the Property Redress Scheme. The PRS revealed last month that the most common grievance made against agent members involved unfair or excessive fees...




Change in law results in record number of complaints to the TPO

Change in law results in record number of complaints to the TPO

In the three months after all letting agents were required by law to join a redress scheme, the Property Ombudsman received a record number of complaints. Between October 1 and the end of the...




Excessive fees are top complaints, says redress chief

Excessive fees are top complaints, says redress chief

The Property Redress Scheme, is claiming an increase in consumer complaints against lettings agents and property management firms as the right to redress becomes better known to the public. The major causes of complaint have...




Landlords and tenants failing to submit deposit dispute evidence

Landlords and tenants failing to submit deposit dispute evidence

Many landlords and tenants are failing to submit evidence in the required time scales when caught up in security deposit disputes. According to the Deposit Protection Service almost 18% of landlords and 23% of...




99.5% of people have no knowledge of tenant protection scheme

99.5% of people have no knowledge of tenant protection scheme

Research from sales and lettings firm KIS shows that just 1 person in 200 is aware of the existence of a government scheme designed to protect tenants. As of October, letting agents have been...




Trading Standards authorities actively searching for non-compliant letting agents

Trading Standards authorities actively searching for non-compliant letting agents

Letting agents are being warned that they face possible prosecution if they have not joined one of the compulsory redress schemes. Fines of up to £5,000 can be imposed on non-compliant letting agents. The...




Sharp increase in Complaints received by Property Ombudsman

Sharp increase in Complaints received by Property Ombudsman

A new report published by The Property Ombudsman (TPO) has revealed a big increase on the number of complaints made by tenants and landlords. The figures show 721 complaints made against letting agents in...