Ten thousand letting agents now signed up to Ombudsman scheme

Letting agencies in membership of The Property Ombudsman scheme now exceed 10,000 branches for the first time.

The milestone number was passed at the beginning of May.

The organisation, then known as the Ombudsman for Estate Agents, extended its jurisdiction to cover lettings agencies in 2006, 16 years after it began as a corporate marketing exercise and was known as the Ombudsman for Corporate Estate Agents.

TPO chief operating officer Gerry Fitzjohn said: “We started 2013 with 9,750 lettings branches so are delighted to have passed the milestone of 10,000 letting branches in membership.

“TPO welcomes the housing minister Mark Prisk’s recent announcement that all lettings agents will be required to join a redress scheme such as TPO but we still have to work out the detail with the Government as to how this change will be implemented.

“Given that 10,000 letting branches are already voluntarily members of TPO, it is clear that we will be able to make a major contribution to those discussions.

“Those agents are signed up to our comprehensive code of practice, providing consumers with clear understanding of the service standards they can expect of TPO agents, who make up a majority of the industry.

“The code gives consumers confidence they will be treated fairly and that risk to them is reduced because there is a process for resolving disputes that may arise.”

TPO also covers 12,000 residential sales offices, 1,359 commercial property agencies, and 237 dealing with international property sales.

Article courtesy of Letting Agent Today

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