Case Studies

Property Solutions, Co. Armagh, N. Ireland

Scenario

Based in Lurgan, Co. Armagh, Property Solutions Ltd. was established by Martin Drain. Property Solutions offers a comprehensive management solution to property investors whether their portfolio contains a single property or dozens.

Services provided include:

• Property sourcing;
• Tenant finding service;
• Rent collection;
• Provision and completion of tenancy agreement, and
• Property Maintenance.

Property Solutions quickly became a victim of its own success. The volume of properties that the business managed expanded rapidly which in turn resulted in increased administration. Martin contacted the RentPro team when he realised that he and his staff were focusing their energies on paperwork rather than ensuring they were delivering a first class service to their landlords and tenants.

Solution

RentPro was deployed within Property Solutions with members of the RentPro team providing on-site training so that staff members could make effective use of the product as quickly as possible. Martin and his staff quickly enjoyed the many benefits that RentPro offers, including:

• The ability to record rent receipts in seconds.
• Automatic application of management fees to landlord accounts, along with income and expenditure, meaning that the production of landlord statements is very straightforward.
• Reduction in calls to staff members by allocating RentPro accounts to their landlords.
• Easy analysis and management of outstanding property repairs.

Success

With RentPro in place Martin quickly saw that time spent on administrative tasks was massively reduced. This saved time justifies the small license fee associated with RentPro many times over. The company can now focus on ensuring that their landlords and tenants receive a first class service.

All, in all, Martin believes that his subscription to RentPro was one of the best business decisions that he's ever made.