My Free Trial

How does the free 14-day trial work?

When you sign up your fully functional account is active immediately. We don't ask you for any payment details during the sign-up process. There is no obligation to purchase the software during the trial.

What if I don't wish to continue after the trial?

Simple - you don't need to do anything! You can just stop using your trial account and the account (and all data contained within it) will be automatically removed in due course by the system. Of course, we'd love if you could take a moment to tell us why RentPro didn't fulfil your property management requirements so that we may consider if there is room for improvement in future.

What happens to my trial data when I upgrade?

When you upgrade from your trial account to a full paying account all your data remains intact. The account status is simply updated to indicate that it is now a fully paid up subscription.

What help and support is available during my free trial?

Early in your trial period you will receive a phone call from one of our sales team to check that you understand how to get up and running, and to ensure that you're aware of the various help material available. The online help documentation is available from within RentPro, and if you can't find the answer you're looking for there you can raise a support request from the help platform, and one of our team will get back to you by email swiftly. Phone support is only available to paying RentPro Max customers.

Is the trial account limited in any way?

No, your trial account is fully functional so that you can investigate and enjoy all the features available within RentPro.

However, some additional external functionality such as portal uploads which require configuration by the RentPro team will not be available on trial accounts. We will also not be able to assist with the generation of custom letter templates on trial accounts.

My Account

Can I upgrade / downgrade my plan?

Yes, of course. You can change plans at any time and your new billing plan will take effect from your next invoice date.

Can I manage more properties without moving to the next plan level?

Yes, certainly. If you find you are approaching your managed property limit, or indeed if you have exceeded it, please contact our team via the support helpdesk and we will arrange for your property limit to be upgraded. Increases to your property limit will result in increased subscriptions - the prices for managed property limit upgrades are outlined on the plans and pricing page.

Can I export my account data?

Yes, for your complete peace of mind you can export all your account data at any time from within your RentPro account. This export is in Comma-Separated Variable (CSV) format which you can then use in any form you wish, although the format will be independent of the RentPro application at that time.

What help material is available?

There is a comprehensive user manual available via our helpdesk platform, which outlines the features and functionality of the RentPro property management system, as well as answering any questions you may encounter as you use the application. There is also context-sensitive help available within the system by clicking the help icons located through the application.

Do you offer training packages?

Yes, if you wish to progress beyond the online help documentation and unlock the full potential of RentPro for your everyday business operations, we offer several training packages. Full-day training sessions may be delivered in the comfort of your own office environment, and half-day and full-day sessions may be provided at our offices if you prefer. Full details are available on the training page.

Billing

What forms of payment do you accept?

We accept online payment from all major credit and debit cards. At any time during your trial period you can convert your trial account to a full account by providing your billing details. Your card will be billed at the end of your trial, and then you will receive an invoice on the same day of each month thereafter.

*RentPro Max subscriptions may be paid by direct debit by prior agreement.

Have you a minimum contract period?

No, you can cancel your subscription to RentPro at any time by contacting us via our helpdesk. You pay for use of the RentPro software on a month-to-month basis, and are free to cancel at any time you want. We will then terminate your subscription at the end of your current subscription period. You will not be charged again after your cancellation date, although any unpaid invoices at that date will still be due for payment.

Security

Where are the RentPro servers located?

The RentPro application is hosted across multiple servers hosted on the Amazon Web Services (AWS) cloud platform - a robust, secure and scalable infrastructure which allows us to deliver consistently high performance to all our clients. The AWS platform is used by some of the world's biggest companies to power their websites and provide them with reliable IT hardware solutions. The servers are physically located in Amazon's Western Europe datacentre in Dublin.

How is my account data backed up?

The RentPro application is hosted across multiple servers hosted on the Amazon Web Services (AWS) cloud platform - a robust, secure and scalable infrastructure which allows us to deliver consistently high performance to all our clients. The AWS platform is used by some of the world's biggest companies to power their websites and provide them with reliable IT hardware solutions. The servers are physically located in Amazon's Western Europe datacentre in Dublin.

How can I be sure I can trust you with my precious data?

RentPro Ltd is registered with the UK Information Commissioner's Office (registration number ZA006617), and conforms to the legal obligations laid out in the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. This governs everything relating to the physical storage and security of your data, as well as how this data is used.