5 reasons to provide landlords with access to your rentals software
If you use lettings management software such as RentPro within your rentals business, then have you ever considered providing your landlords with their own user accounts? Before you gasp with horror at providing access to all your highly sensitive data, if your software solution provides such a facility, then it should also provide the facility to limit both the visibility and functionality of such accounts. This would mean that a landlord can only view data relating to properties that he/she owns, and their ability to modify any information should be tightly managed, if provided at all. Below I’ve listed five reasons why you should consider providing your landlords with such accounts:
1. It’ll make you look good!
If you run a business then you should always be on the look out for something that will provide you with an edge over your competitors. By offering your landlords real-time access to your systems you’re demonstrating to your client that you’re providing the service that was promised to them. Is this something that other, competing agents can provide? Probably not… It can therefore be used to distinguish your agency from the crowd when trying to attract new business.
2. Reduce your admin overhead
Although we all strive to provide a personal touch to our clients, a reduction in the amount of time that we spend fielding calls from landlords will afford you and your staff more time to address other needs within your business. A standard request from a landlord may be to obtain a statement covering the entire, previous financial year. This is something that the landlord should easily be able to generate themselves by accessing their account.
3. Visibility of property viewings
Understandably landlords become anxious if one or more of their properties has become vacant. Their rental income has been reduced, or possibly dried up completely, and most likely they have buy-to-let mortgage repayments to meet. Your letting agency software should allow you to record details of upcoming property viewings and perhaps record details of the level of interest shown by prospective tenants after they’ve seen the property. This information should be viewable by the landlord when they access their account, thereby reassuring them that you are taking action to find suitable tenants and hence preventing numerous calls to your agency.
4. Approve maintenance works
Part of your function as a property manager is likely to involve the co-ordination of repairs and general maintenance. Some of these works may be minor in nature, whose low cost may mean that you can proceed without any involvement from the landlord. For more major repairs however you’re most likely going to have to obtain permission from the landlord before work commences. Some solutions, including RentPro, will include a facility for the landlord to review the proposed works and approve if appropriate.
5. Day-to-day management
In addition to collecting rents and responding to maintenance issues raised by tenants, it’s important to demonstrate to your landlords that you are providing the full suite of services that property management entails. This will include visibility that safety checks have been completed on time and inspections of the property are performed on a regular basis. Again, the recorded details of all these tasks should be accessible from the landlord’s account.
If you already use some form of letting agency software within your business then check it to see if it provides a landlord login facility. If you’re a new agency looking for property management software, or use a package that doesn’t have this feature, then why not try RentPro’s 14-day no-obligation, fully functional trial to see how it can help grow your business?